Your IT. Managed proactively.
Managed IT services
Remote monitoring and management, patching, endpoint and Microsoft 365 administration, network and security monitoring, and remote and on-site support.
- RMM
- Patch management
- Remote & on-site support
- Monthly reporting
Overview
Managed proactively, not reactively
Infrastructure needs monitoring, maintenance and support after it is installed. A managed service covers that continuously, so problems surface through monitoring rather than through someone reporting them.
What we provide
Managed IT
The components we design, implement and support within this area.
RMM, remote monitoring and management
Agents across the managed estate reporting health and allowing remote intervention, so many issues can be dealt with without a visit.
Patch management
Operating system and application updates assessed, scheduled and applied, rather than left to each machine to decide.
Endpoint management
Enrolment, configuration and compliance policy for laptops and mobiles, so a device is known before it holds company data.
Microsoft 365 administration
The day-to-day tenant work: accounts, licences, mailboxes, groups, and the policy changes that follow staff changes.
Network monitoring
Continuous checks on availability, throughput and errors, so degradation becomes visible before it becomes an outage.
Security monitoring
Watching security telemetry for the signals that need a human decision.
Remote IT support
A route to an engineer for the problems that do not require someone on site.
On-site support
An engineer physically present, for the faults that cannot be fixed down a wire.
IT asset management
A maintained record of what hardware and software exists, where it is, and when it comes up for renewal.
Monthly reporting
A regular written account of what was done, what broke and what is trending, so the service can actually be judged.
Our approach
From discovery to ongoing support
The same seven steps on a single office and a multi-site rollout. Only the scale changes.
- 01Discover
Understand your business, users, locations, applications and operational requirements.
- 02Assess
Evaluate existing infrastructure, identify limitations and establish technical requirements.
- 03Design
Develop the appropriate architecture, technology stack and implementation approach.
- 04Deploy
Execute implementation with structured project management and minimal operational disruption.
- 05Validate
Test, commission and verify the deployed environment.
- 06Document
Deliver relevant configuration, infrastructure and project documentation.
- 07Manage
Provide ongoing support, maintenance and optimisation.
Planning Managed IT work?
Coverage and response are set by your contract rather than sold as one fixed package. Tell us what needs supporting.